Privacy Policy

This Privacy Policy explains how Shardbet Casino may collect, use, store and protect information when players visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly, transparently and only for legitimate business, security and legal purposes.

Shardbet Casino holds a gaming licence issued by the Curaçao Gaming Control Board, providing a regulated framework for player account security and fair game operation.

Information we may collect

When you use Shardbet Casino, we may collect information that is needed to provide gambling services, maintain account security and meet applicable obligations. The information collected depends on how you interact with the website, which services you use and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other information supplied when you register or update your account. We may also collect information needed to confirm that an account belongs to the person using it and that the player meets applicable eligibility requirements.

Verification and compliance information

For account verification, security and responsible operation of the website, we may request documents or information that help confirm identity, age, location or the source of account activity. These records may include verification documents and information obtained through appropriate checks. We handle such material carefully and use it only for relevant purposes.

Payments and transactions

We may record payment method details, deposits, withdrawals, wagers, winnings, account balances and other transaction information. Payment information may be processed with payment service providers or other authorised service partners. We do not needlessly retain complete payment details where a provider can process them securely on our behalf.

Technical and usage information

When you access the website, we may receive information about your device, browser, operating system, IP address, approximate location, connection details, pages viewed, session activity and referring website. We may also record error reports and security events. This information helps us operate, maintain and improve the website and identify unusual or harmful activity.

Communications and support

If you contact us, we may keep the information in your message, account details needed to identify you and records of our communication. We use these records to respond to questions, investigate issues, provide support and maintain an accurate service history.

How we use information

Personal information is used in ways connected with operating Shardbet Casino and providing a safer, more reliable experience. Depending on the circumstances, we may use information to:

Create, administer and secure player accounts.
Process account activity, payments and transactions.
Confirm identity, age, eligibility and account ownership.
Carry out security, anti-fraud, anti-money-laundering and risk checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Provide customer support and respond to enquiries or complaints.
Maintain, test, troubleshoot and improve the website and its features.
Personalise certain website functions and remember relevant preferences.
Send service messages, account notices and other essential communications.
Send marketing communications where permitted and where you have provided the required consent or preference.
Meet legal, regulatory, reporting, auditing and record-keeping obligations.
Protect the rights, property, safety and security of players, the website and relevant service providers.

We seek to use information that is relevant to the purpose for which it was collected. We may combine information from different interactions where this is reasonably necessary for account administration, security, compliance or support. We do not use personal information for unrelated purposes without a suitable basis or, where required, your permission.

Sharing information

Information may be shared with service providers that help operate the website, such as payment processors, identity and verification providers, technology providers, security services, customer support tools and professional advisers. These providers should only receive information relevant to the services they perform and are expected to handle it securely.

Information may also be disclosed where necessary to prevent fraud or other harm, investigate suspected misuse, respond to lawful requests, protect safety or meet an applicable obligation. If information is handled by a provider in another country, appropriate arrangements may apply to support secure and lawful processing.

Cookies, security and storage

Cookies and similar technologies

Shardbet Casino may use cookies and similar technologies to keep the website working, remember settings, support account and security functions, understand website usage and improve performance. Some cookies may be placed by service providers that assist with analytics, security or website functionality.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect account functions, preferences or parts of the website. Your browser may also provide tools to delete existing cookies and notify you when new cookies are being used.

Security measures

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or provider security procedures. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support if they suspect unusual account activity.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, auditing and service improvement. Some account, transaction, verification and communication records must be kept for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Account closure

Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain certain information for security, fraud prevention, dispute resolution, financial reconciliation or legal and compliance purposes. Information that is retained will continue to be handled in line with this Policy and relevant requirements.

Your privacy choices and data requests

Players may have rights and choices regarding the personal information we hold about them. These may include asking for access to their information, requesting correction of inaccurate or incomplete information, asking for deletion where appropriate, and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for security, legal, compliance or other legitimate purposes.

How to exercise your rights

To make a privacy or data request, contact support@shardbetcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account information, verification documents or transaction records.

Access: ask what personal information we hold about you and request a copy where appropriate.
Correction: tell us which information is inaccurate, incomplete or out of date so it can be reviewed and corrected where possible.
Deletion: ask us to delete personal information where there is no continuing reason or requirement to retain it.
Marketing consent: withdraw consent to marketing communications by contacting support@shardbetcasino.wtf or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not normally affect essential service communications, such as account, security, transaction or policy notices. We will review requests and respond within a reasonable timeframe. If a request cannot be completed in full, we will generally explain the relevant reason, subject to security, confidentiality and legal limitations.

Changes to this Policy

We may update this Privacy Policy when our services, technology, information practices or applicable requirements change. The updated version will be made available on the website and will apply from its stated effective date or from the time it is published where no separate date is shown. Players should review this page periodically to stay informed about how information is handled.

By continuing to use the website after an update, you acknowledge the revised Policy to the extent permitted by applicable requirements. If you have questions about this Policy or believe your personal information has been handled incorrectly, please contact support@shardbetcasino.wtf.